WIGNALLS ESTATE AGENTS takes data protection law very seriously. Please read this policy carefully as it has been put together to give you more information on the data we hold on you and what we do with that data.
We want you to know that WIGNALLS ESTATE AGENTS respects the information we hold on you and you can trust us to respect your privacy and keep your personal information safe.
Some main points to consider:
In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.
|We, us, our, WIGNALLS ESTATE AGENTS|
|Personal information, information, data||Any information relating to an identified or identifiable individual|
Personal Information we collect about you
We may collect and use the following personal information:
It is important to note that WIGNALLS ESTATE AGENTS will only use and acquire personal data when one of the following is adhered to: Consent, contract, legal obligation, vital interests, public task or legitimate interest.
We do not use your information in any way that would identify you personally, WIGNALLS ESTATE AGENTS will only do this if you have consented to use of your information for a specific purpose. (e.g.) if you give us consent to tell a landlord that you were newly married or have children.
How your personal information is collected
We may collect information about you from an array of sources. This includes; information we collect directly from you; over the phone, from valuation/lead/contact form or via email.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
On the basis that you would find the information we provide useful we continue to process your information, until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
WIGNALLS ESTATE AGENTS require personal information to understand your needs and provide you with a better service. Listed below are some of those reasons:
|What We Use Your Personal Information For||Our Reasons
|Our Explanation Legitimate Interests|
|Set up your user account||• Legitimate interest||Process efficiency in dealing with such activity.|
|Notify you of the sales/letting process||• Legitimate interests||Process efficiency in dealing with such activity, and to make improvements to our services.|
|To detect, investigate and report financial crime (e.g. Fraud)||• Legal Obligation / legitimate interests||Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.|
|Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.||• Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.||• Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.||• Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Maintaining network and data security||• Legitimate interests||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.
The WIGNALLS ESTATE AGENTS website and applications may automatically collect data about how you use our services in order to help us improve future functionality. We use Google Analytics, which is a web analysis service provided by Google.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of WIGNALLS ESTATE AGENTS. You can disable location settings within your browser.
In addition to WIGNALLS ESTATE AGENTS using cookies and similar technologies on our Services, we allow certain third parties to set or access their cookies and similar technologies on your device to provide you with personalised content and advertising.
These two particular Cookies are known as:
Where personal information is held and how is it protected
All data is stored on our servers and office computers which are encrypted and password protected via windows authentication.
Some data is on Google drive as part of g suite and backups are stored on Amazon cloud aws platform, both Google and aws fully comply with GDPR rules and have are protected with encryption and 2 step verification.
We also hold information via third parties through universal cloud server. To WIGNALLS ESTATE AGENTS knowledge both companies have in depth privacy policies and are both fully GDPR compliant.
WIGNALLS ESTATE AGENTS is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, WIGNALLS ESTATE AGENTS will always take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.
How long will your personal information be kept
WIGNALLS ESTATE AGENTS retains personal data for as long as necessary to provide Services, support and to fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements.
How do I delete my personal data from WIGNALLS ESTATE AGENTS and what are the consequences?
You can always request that your data be deleted by sending us an email via firstname.lastname@example.org or write to us at:
Wignalls Estate Agents FAO Paul Wignall
New Inn Farm
Please note, however, that by deleting your personal data from software that WIGNALLS ESTATE AGENTS uses it may hinder the best possible experience that WIGNALLS ESTATE AGENTS endeavours to give all of its customers.
To provide you with the best possible service we want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
Your trust is of the greatest importance and thus we categorically do not sell your personal information to any external companies.
We will only share your information if you have given us explicit permission to do so.
We may however from time to time pass your name and contact information to selected associates whom we consider may provide services or products that you would find useful, such as our mortgage adviser; Heron Financial or a firm of solicitors if you’re in the process of buying or selling.
How to complain
Please do inform us promptly of any changes to any inaccuracies in your personal information by contacting email@example.com
WIGNALLS ESTATE AGENTS will ensure that any requests are handled courteously, promptly and fully in accordance with the GDPR and the DPA (date protection act).
How to contact us
You can contact WIGNALLS ESTATE AGENTS in a number of ways and we will respond to you as soon as we can, certainly within 60 days.
When you contact us please let us know how you would like WIGNALLS ESTATE AGENTS to respond to, whether that be phone, email or post, also please ensure you let us know how you would like to be addressed.
To contact us please do this either by post, email . Details to do this are as follows:
Wignalls Estate Agents
New Inn Farm
WIGNALLS ESTATE AGENTS can change this policy when required and whenever we feel necessary.
When changes are made we will indicate the effective date when this Privacy Statement is updated.
If we make any changes to this Privacy Statement, we will notify you. Either by sending an e-mail to the e-mail address you most recently provided or by posting notice of the changes on this site.